NON-DEFECTIVE RETURNS

• The merchandise must be in a salable, unused condition, include all original accessories, and be in its original packaging—including the packing slip.
• Merchandise can be returned for a full refund within 60 days from the date of purchase.
• Customer is responsible for shipping charges associated with the return of the product.

DEFECTIVE RETURNS

• If your product is damaged at the time of receipt or defective within the applicable warranty period, KES will repair or replace (at our option) your item at no charge.
• Merchandise can be returned for a full refund within 60 days from the date of purchase.

TO BEGIN THE RETURNS PROCESS

• Simply click here to sign in your KES account and find your order.
• Then click REQUEST A RETURN at the bottom of the order screen.
• Email [email protected] if you have questions.
• Please allow us to process your return and issue a refund within 5 days of confirming receipt of the returned products.